SUPPORT

We are here to help you. Responses may take up to 48 hours as we are experiencing an increase in customer support volume. Please choose from the following for further information:

Giving Back

Order Tracking

It takes 3 - 5 business days for us to process you order and the detailed tracking will be sent once your order is processed. You can find the detailed order status and estimated delivery date here

24/7 Support

Contact us by filling in the form below. Responses may take up to 48 - 72 hours as we are experiencing an increase in customer support volume.

Returns & Exchange

Learn more about our return, refund and exchange process here. We can assure you that we will treat this with the highest of priority.

At your service, we are dedicated to providing assistance to our valued customers. Please note that due to a high volume of customer support inquiries, response times may be delayed and may take up to 6-8 hours. To ensure that we address your concerns in a timely manner, kindly fill out the form provided below and we will make every effort to respond to you as soon as possible.

Office Address:

23 Dine Street
Randwick

New South Wales 2031
Australia

Email: info@cocoonpower.com

TRACK YOUR ORDER HERE: Our processing time typically takes 3- 5 business days, and detailed tracking information will be provided to you upon completion of processing.

SUPPORT

CONTACT US

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