Terms and Conditions of Sale

By purchasing products from CocoonPower (“CocoonPower”, “we”, “us”, “our”) or by using our website, you (“Customer”, “you”, “your”) agree to the following Terms and Conditions (“Terms”). Please read them carefully before placing an order.

1. General

1.1 These Terms apply to all purchases made through the CocoonPower online store.

1.2 By placing an order, you agree to be bound by these Terms, as well as our Privacy Policy and any additional policies published on our website.

1.3 We may update or amend these Terms from time to time. The version in effect at the time your order is placed will apply.

2. Products and Availability

2.1 We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on our website is complete, current, or error-free.

2.2 Product availability may change without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund for the unavailable item.

2.3 All prices are displayed in Australian Dollars (AUD) and are inclusive or exclusive of GST, as indicated at checkout.

3. Orders and Payment

3.1 An order is confirmed only after successful payment and acceptance by CocoonPower.

3.2 We reserve the right to cancel or refuse any order, including in cases of pricing errors, suspected fraud, or stock shortages.

3.3 Full payment is required at the time of purchase. Accepted payment methods are listed on our website.

3.4 Title to the goods passes to you once full payment has been received.

4. Delivery

4.1 Orders will be delivered to the address provided at checkout. Please ensure all delivery details are accurate. CocoonPower is not responsible for delays or losses resulting from incorrect or incomplete address information.

4.2 Delivery timeframes are estimates only and may vary depending on courier performance, destination, and external factors beyond our control.

4.3 Risk in the goods transfers to you once the order has been dispatched from our warehouse or handed to the shipping carrier.

5. Returns, Refunds and Exchanges

5.1 We comply with the Australian Consumer Law (ACL). You may be entitled to a refund, repair, or replacement if a product is faulty, damaged, or not as described.

5.2 To lodge a return request, you must contact us within 7–14 days of receiving your order.

5.3 Items must be returned in their original condition and packaging unless the product is faulty.

5.4 Change-of-mind returns are accepted at our discretion and may incur restocking fees and return shipping charges.

5.5 Approved refunds will be processed using the original payment method within a reasonable timeframe.

6. Warranties and Product Liability

6.1 Products sold by CocoonPower may be covered by manufacturer warranties where applicable.

6.2 To the fullest extent permitted by law, CocoonPower provides no additional warranties regarding product performance, suitability, or quality beyond those required under the ACL.

6.3 Our liability for product-related claims is limited to repair, replacement, or refund of the purchase price, as permitted by law.

7. Customs, Duties and Taxes (International Orders)

7.1 International customers are responsible for any customs duties, import taxes, and clearance fees imposed by their country.

7.2 CocoonPower is not responsible for delays, additional charges, or seizures caused by customs authorities.

7.3 For international orders, the customer acts as the importer of record.

8. Limitation of Liability

To the maximum extent permitted by law:

CocoonPower is not liable for any indirect, incidental, or consequential losses, including loss of profit, data, or opportunity.

Our total liability for any claim relating to your purchase will not exceed the amount paid for the goods in question.

9. Website Use

9.1 Website content is provided for general information purposes only. We do not warrant its accuracy, reliability, or completeness.

9.2 CocoonPower is not responsible for losses arising from website errors, outages, or technical issues.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales.

If you have any questions, you may complete the Contact Us form available on our website and we will respond as soon as possible.

For any enquiries — before or after your purchase — please do not hesitate to contact us. We are here to assist you.

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Office Address:

23 Dine Street
Randwick

New South Wales 2031
Australia

Email: info@cocoonpower.com​